Fill your rooms without answering another call.
For independent Australian long day care. Dualin answers your centre's phone 24 hours a day, captures every enrolment enquiry in full, and books the tour into your calendar.
Fifteen minutes on Google Meet. No card, no obligation.
- Parent
- First and last name
- Child
- 19 months
- Days wanted
- Mon, Tue, Thu
- Start
- February
- Travels from
- Two suburbs over
- Tour
- Booked, Thu 10:30
A worked example, not a real family.
When everyone is on the floor, the phone is on its own.
It routes to the one person least able to drop what she is doing, and there is no structural backup.
A parent is only free to ring about a place once her own day is done. By then you have closed.
Educators must be working directly with children to be counted in the educator to child ratios. Working directly with children means being physically present with the children and directly involved in providing education and care to those children.
ACECQA, National Quality Framework, educator to child ratiosThat is the regulation, quoted in full. You can check it at acecqa.gov.au.
long day care services stay open past 6pm. Two in three are already closed when that call is made.
ACECQA national registers, counted September 2026.
The same call, twice.
Twenty to seven on a Tuesday. A parent has finally got a free minute, and she is ringing about a place.
It rings out.
- Everyone qualified is counted in ratio, so nobody can pick up
- She leaves a voicemail, which gives you a name and nothing else
- You get to callbacks at seven, if at all
- The room stays open another week
It is answered.
- Three rings, on your existing number
- Twelve fields captured, including the days she wants and when she can start
- She has a text inside a minute, with a link to book
- You read it in the morning. The tour is already in your diary
The build is free. So is your first month.
We build your agent for your centre, test it, and put it live on your existing number. Then it runs for thirty days. Every cost of that is ours, not yours.
Why free. Because you should not have to take our word for it. A result from another centre proves nothing about yours. Run it on your own number, with your own families ringing, and then decide on evidence instead of a promise.
At the end we ask permission to publish those numbers. Anonymised if you prefer.
No card on file. No contract. Nothing to cancel.
- What we build
- Your agent, live on your number, in three rings.
- What it costs you in month one
- Nothing. We cover it.
- If you do not want to continue
- We part ways, no hard feelings.
- What happens to your number
- Nothing. It was only ever forwarded, and it comes straight back.
The same line answers educators, and takes the 5am sick call.
Job enquiries come back to you as a shortlist: qualification held, working with children check, days and availability.
The 5am call reaches you and your backup within minutes, with the time logged. And when you are full, a warm no keeps the family on your waitlist instead of sending them to the next centre.
Three things from you, and none of them take an afternoon.
Fill in one form.
Under five minutes. Your hours, your rooms, your fees. We already hold most of it.
Forward your number.
One call to your phone provider. Your existing number keeps working exactly as it does now.
Approve it on one test call.
You ring your own centre and hear your own agent. You never read a script.
Where it stops and a person starts.
It escalates early by design. If it is ever unsure, a person gets the call.
You will get escalations that turn out to be nothing. That is the design, not a fault in it.
A person takes this, not the agent
- Anything about a child's safety
- A child who is unwell or injured
- Medication, allergies and dietary changes
- Custody and family court
It never states
- That a place or start date is confirmed
- A family's position on your waitlist
- A fee as binding, or a CCS calculation
- That it is a person
Every one of these goes to your nominated people during the call, on every channel at once, with the time logged.
Who you are actually talking to.
Two people built this and two people run it. You will not be handed to an account manager.
Questions directors ask.
Does it tell parents it is not a person?
Yes. On every call, unprompted, before anyone asks. It will never claim to be a person.
What happens if a parent rings about something serious?
The agent does not triage it. The caller is told a person will speak to them now, and the call transfers to the people you nominate, then to the next contact. You are alerted on every channel you configure at once, and the time is logged. The escalation goes to your people, never to us.
Do I have to change my phone number?
No. You forward your existing number, which is one call to your phone provider. Families who already have your number notice nothing, except that it gets answered.
Can it confirm a place or a start date?
No, and it is built so that it cannot. It will not confirm an enrolment, a place or a start date, state a waitlist position, calculate a family's CCS, or quote a fee as binding. Those decisions stay yours.
How much of my week does this take?
None of it. You text us a change to your fees, hours or rooms and we make it within 24 hours. There is a portal if you ever want to look, and you never have to open it.
What does it cost after the first month?
We talk about that on day thirty one, once you have your own numbers in front of you. There is no card on file before then, and no contract during the build or the first month.